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> a service can always be made more robust

It can, but I don't think it's too hard to make it robust enough that pages become a rare occurrence. At my company (a small startup with <5 developers - so we're not exactly flush with development capacity) we've managed to reduce outages in a previously quite buggy app to almost nothing over about 18 months (while also developing new features). I don't think we've had an outage in the last year which wasn't due to either:

- An outage at our underling hosting provider (which we can't do anything about anyway)

- A code deploy (which we can plan and control the timing of)



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